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BOOKS

Learn how to transform dissatisfied customers into loyal supporters while maintaining your self-esteem.

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Foreword by Shep Hyken

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Patrick, CEO Socianet

An insightful book that goes beyond understanding angry customers but also gives room for an inward reflection. It gives a new perspective on how to better handle our customers at the agency.

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Olajumoke, Art Director, Lefteyes Signatures

I am encouraged to focus on character development. The book should be gifted to all employees especially in this part of the world

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Dee, Amazon Review

The writing style keeps you hooked and Omowunmi’s real-life experiences make the lessons authentic and relatable. 

 

This is not just a guide for handling difficult customers; it's a blueprint for fostering better interactions in life.

 

Whether you're looking to improve your professional demeanor or your personal relationships, I highly recommend this book. 

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Classroom Management Tips [A Teacher's Handbook]

Event Videos

Book Talk at Birmingham, UK
Service Your Mind Workshop Accra 🇬🇭 for #customerservice #client-facingprofessionals
Winning with Customer Service - Omowunmi Akingbohungbe
HOW TO DELIVER EXCEPTIONAL CUSTOMER SERVICE
Omowunmi Akingbohungbe on David Meltzer's Instagram Live Show
OOPS! THE CLIENT IS UPSET BOOK LAUNCH BY OMOWUNMI AKINGBOHUNGBE
A Message for #customerservice and #clientfacing professionals #customerexperience #angrycustomer

EVENTS GALLERY

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