Our
Facilitators
Omowunmi
Akingbohungbe
AUTHOR & CUSTOMER SERVICE SPECIALIST
Omowunmi Akingbohungbe, Executive Director of Women in Management, Business, and Public Service (WIMBIZ) and Founder of Call To Love Initiative is an award-winning professional with over 18 years of experience working in financial and not-for-profit organizations. Omowunmi is also the author of "Oops! The Client is Upset" which focuses on mastering the art of transforming dissatisfied customers into loyal supporters while maintaining self-esteem.
Olayinka Opaleye
WELLBEING SPECIALIST
Olayinka is a Certified Wellbeing Specialist and an Organizational Health Strategist with 22 years of work experience in Nigeria and the United Kingdom. As Business Day Newspaper Columnist, she has published articles on change management, corporate wellness, organizational culture, DEI, ESG, and CSR.
She has been pivotal to strategic work culture and workplace wellness transformations in several organizations.
Schedule
9:30
Arrivals
11:00
Wellness Session (Healing from traumatic experience, mental health exercises)
10:00
Networking
11:45
10:15
SYE (Real-life stories of encountering angry customers
10:40
Sponsors Segment
11:55
Strategies to manage angry customers and boundaries to protect professionals by Omowunmi Akingbohungbe
Welcome session by Omowunmi Akingbohungbe
10:50
Sponsors Segment
12:40
Networking & Book signing
The
Venue
ABOUT THIS VENUE:
FULL ADDRESS:
Masterclass ProAcademy is a state-of-the-art structure with facilities for training programs situated in Lekki, Lagos State, Nigeria.
Masterclass ProAcademy, 21 Prince Adelowo Adedeji Street
Lekki Phase One, Lagos, Nigeria.
ABOUT
SYM Workshop
2025
"Service Your Mind" is a unique wellness workshop dedicated to empowering client-facing professionals with stress management, emotional resilience, and service recovery techniques. Led by Omowunmi Akingbohungbe, a certified customer service trainer with 19 years of industry experience.
This event will offer practical insights and strategies to improve well-being and service excellence. This workshop has succeeded in Lagos Nigeria, and Birmingham United Kingdom, and Accra, Ghana to impact businesses and professionals.
